Survey and benchmark of intranet and the digital workplace


With the self-assessment benchmark, you can measure how much of the potential of intranet/digital workplace you exploit. We give you an overall score and compare your score in 25-26 categories with the average and the best in each category. We can compare you with the best in each category in your industry or similar organizations if we have at least four other. See the list of industries and organizations below. We offer qualified sparring based on the benchmark results through our partners or on Skype. It can be a follow-up expert assessment.

About the benchmark

We have surveyed intranets since 2000. We have benchmarked intranets since 2005 and have benchmarked a widely selection of private and public organizations. We also have surveyed SharePoint. In 2016, we accumulated all the knowledge in one intranet/digital workplace survey/benchmark because we saw a need for a global survey on intranets/digital workplaces.

You can use this research to:

  • Make a base line for your work
  • Validate your approach
  • Prioritize your resources
  • Inform conversations with stakeholders
  • Educate staff
  • Assess the maturity of your program
  • Identify gaps & opportunities in your program
  • Build a roadmap
  • Justify budget requests
  • Get to know your intranet/digital workplace if you’re new to it

It often surprises management how much potential there is in the digitalization of internal communication, collaboration, and work processes.

You also can use our benchmark before an upgrade and then prove the benefits achieved afterwards. Some benchmark on a regular basis to improve the intranet/digital workplace.

We only share your results and individual answers with you. 

We recommend that the whole team for the intranet or the digital workplace fill the benchmark together and take the opportunity to reflect about the questions. But you can also do it alone. It takes around 45-60 minutes to fill the questionnaire if you know your digital workplace well.

We only share your results with those who answered, unless other is agreed with you.

Our model has been used since 2005 to find the winner for the IntraTeam Prize in Denmark. Among the over 250 participating organisations are:

Saint Gobain, Irish Defence Forces, Falck, VELUX Group, Arla Foods, Jyske Bank, Danske Bank, Boehringer Ingelheim, University of Copenhagen, Nordea Bank AB, UNICEF PFP, ProSiebenSat.1, Vestas Wind Systems A/S, Tetra Pak, GEA Group, Wacker Chemie AG, Nets, Virgin Trains (West Coast), Grundfos, Nykredit, Silkeborg Kommune, Red Barnet, Haldor Topsøe, Swisscom AG, SE a.m.b.a., PANDORA A/S, BESTSELLER A/S, Bank Gospodarstwa Krajowego, Scottish Government, GSK, Volvo Group, Sarpsborg kommune, City of Malmö…

Industry benchmark/survey

If you want to know how your industry is going, we can offer an industry specific benchmark for following: 

Manufacturing companies (17), Consulting (5), Financial sector (12), Insurance (8), Other public organizations (12), Engineering (8), Healthcare (8), Municipalities (25), Construction Industry (6), Nonprofit (7), Retail (6) and IT (8).

And in the future, we are expecting to do the same for these industries: 

Logistics (2), Trading (3), Energy (4), Pharmaceuticals (3), Public transport (3), Education (2), Construction (2) and Biotech (1)

We can compare you score with international organizations (71), organizations with more than 5,000 employees (56) or something else that fit your needs.

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You can choose between four models, which can be fit to your needs:


If you fill in the first survey part of the survey/benchmark we will send you the results of the survey for free. At the moment we have over 250 participants in the survey and over 165 of these have benchmarked their intranet/digital workplace.

If you also fill in the benchmark, you will get an overall score and a comparing with the best in each category and more survey results related to the benchmark for free.


If we have five participants in your industry, we can offer you:

  • A comparison with the best in each category in your industry
  • A specific survey for your industry

Price: EUR 490 + VAT


You will get a detailed feedback in a PowerPoint show with recommendations for functions, content items and maintenance actions as you with advantage can use.

Silver is exclusively based on your responses.

Price: EUR 1,790 + VAT


We go through your intranet/the digital workplace and verifies the answers. It takes half a day.

Feedback will happen in a PowerPoint show and a Skype presentation for example the management, the intranet responsible and the editors.

Price: EUR 3,990 + VAT + travel and expenses.

Partners and further information


Volker Grünauer, Advatera GmbH,
Phone +43 6232 36755

Belgium & Luxembourg

Guy Van Leemput, 
Phone +32 (0)478 40 29 82

Denmark and the rest of the World

Anette Wittenberg,, Mobile +45 2835 1655
Kurt Kragh Sørensen,, Mobile +45 4018 1655


Hanna Korhonen, Clair Helsinki Oy,
Phone +358 (0) 050 56 32 508


Massimiliano Omodei, ThinSoft,
Phone +39 (0) 306840293


Morten Myrstad, The New
Phone +47 90 69 69 79


Maja Biernacka, beeDifferent,
Phone +48 602 240 393

Russia, Ukraine, Kazakhstan and Belarus

Elena Bogdanova,
Phone Тел.: +7 495 215-19-29, доб.: 117


Maish Nichani, PebbleRoad,
Phone +65 (6736) 2180


Fredrik Wackå, Webbrådgivaren Sverige
Phone +46 (0) 40-13 42 00 or +46 (0) 709-61 95 95


Marc Wright,
Phone +44 (0)7979 803 029 or +44 (0)203 664 6720


Do you want to become a partner? Contact 


We used IntraTeam’s benchmark with several hundred questions as our “baseline”, when we upgraded our existing intranet. Each and every question is extremely relevant. Our score was significantly lower than comparable companies – it made a strong impression on top management. Good starting point.
Recently we conducted a follow-up IntraTeam benchmark, which shows that we have made a quantum leap forward since the baseline measurement with the establishment of the entire digital workplace (Office365, SharePoint Cloud, Skype for Business, OneDrive, Yammer). We will use this benchmark as a ‘lever’ in the coming phases of development with a new business case and budget negotiations with management to further consolidate PANDORA Global Digital Workspace as a business-supporting digital platform.

Morten Dal
Global Intranet Manager, PANDORA A/S

We found it to be a very useful exercise and made us think about what we should be planning with our digital workplace.

Peter Berry
Christian Aid, Internal Communications Advisor, Corporate Services Department

The IntraTeam Self Assessment Benchmark has a lot of very valuable and detailed questions. The assessment result gives you an insight into how your organization exploits the potential of a Digital Workplace.

Thomas Maeder
Senior Digital Experience Manager, Swisscom

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